ITV loves being in the right place at the right time
Broadcast Operations is all about getting our great programmes out to air, on all of our platforms, correctly. Right place, right time. Right?
That means making sure our content has the right metadata, video, audio, and access, and the team make it their mission to build and broaden our services, improve our on-air performance and tackle any problems.
It’s a large department broken into a number of smaller teams:
- Channel Operations – creates and produces transmission schedules for all our channels, ensuring they deliver the best possible results for our programme, sales and marketing strategies.
- Commercial Operations – manages sponsorship deals and looks after commercials on our channels.
- Content Operations – tracks and delivers all long-form content, working closely with Production to delivered on schedule in the right formats.
- Transmission Team – provides high-quality, error-free transmission services and acts as the main point of contact with our third party suppliers.
- Viewer Services Team – a true ambassador for ITV, it provides award-winning customer-facing communications in response to viewers' phone calls, emails and letters of comment, enquiry and complaints regarding ITV programmes.
- SignPost – our centre of excellence for on-screen sign language production based at Television House in Gateshead produces more than 1,100 hours of video output and accessible on-screen content for broadcast, online and many other platforms each year.
And, just like everywhere else at ITV, Broadcast Operations is an environment that mixes equality and diversity with our commitment to our ‘three Cs and a G’ way of working - so there’s bound to be something here that suits your skills, talents, and future ambitions.
Find out more about a role within Broadcast Operations below:
Regulatory Reporting Coordinator,
Sam Fray, Regulatory Reporting Co-ordinator
Hi Sam, so what’s a Regulatory Reporting Coordinator?
Awfully long title and doesn’t easily roll off the tongue but I get to work across two business areas; Content management and Broadcast Operations making sure all of our content is Ofcom compliant and also making sure all our sales are reported and all music we use in our shows is accounted for and reported to the relevant music societies.
What does a normal working day look like for you?
No two days are the same, working across business areas means I have to react to issues that come up quickly and to do this I need to be able to manage my day well and prioritise work. Some days I will be managing the programme library while answering Silvermouse queries and others I will be doing Music sales and entering music into cue sheets for the array of acquired content ITV has bought.
As a Regulatory Reporting Coordinator, what’s the most important part of your job?
For me it’s the teamwork element of my job that I find the most important, I get to work across a multitude of teams and departments picking up knowledge and making contacts along the way. Since starting my role I’ve learnt so much about the business and this has been invaluable.
How is a department like this set up? Who do you liaise with / interact with daily?
My job roles are completely different but essentially they are both about reporting and making available information about the programmes we make and ensuring that we have all relevant information correct for whoever requests it. I liaise with many different departments but Broadcast operations, Business Affairs, Content Management are the main departments we deal with.
How did you get into it?
Emmerdale gave me my first contract, I worked in the Print room as an Admin pool assistant for almost 18 months and it was an amazing experience I was able to learn about how the show was made; covering in the script dept, show clearance (clear up).
Clear up is an interesting department they make sure all the credits are correct for the show, add the music cue sheets and also transcribe the show for subtitles. I also covered the production office and the Producers PA. If you want a real overview of how a soap is put together I’d recommend trying a role like this.
I then went on to secure a role within ITV2’s scheduling team, I was a junction scheduler which meant I had to make sure the day's schedule was compliant and running to time before downloading to transmission. This exposed me to many different departments including continuity and sponsorship. Part of my week I worked with the Media Logistics team making sure the partner content for catch up was downloaded and sent to them, as well as forecasting what programmes might be available for catch up over the next 6 weeks. Both of these departments were new to me and I didn’t realise they existed - especially in Leeds.
Do you have to be qualified?
I did go to university very late in fact I was 28 when I enrolled and I did believe that that was the only route into ITV, since joining I’ve discovered that having good interpersonal skills and being willing to learn new processes and also being flexible with a can do attitude is just as important as having a degree. I wouldn't discourage anyone from getting a degree but I would say check out the job description when applying and try to get as much experience based on what’s required and just apply.
And finally, what advice would you give for someone wanting to get a job in Regulatory reporting?
My role is very specific so it’s difficult to give a direct answer, what I would say is just apply. ITV is great at training and developing their people. If you have the mandatory skills the role is requiring then you should make sure you have an interest in the areas we deal with and a real passion for getting things done right and you will find this role a very rewarding one.